Capability Matrix
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Technical Helpdesk Support

Our industry leading service desk solutions run 24/7 and can be tailored around your customer’s specific requirements.  This can range from a simple monitoring and management solution, token based support, right through to a complete outsourced service desk or even on premise helpdesk engineers.

Our UK based service desk is the heart of our MSP partner solution which allows us to assist or completely outsource the day-to-day operations of your customer’s business.  This can be used to support both core infrastructure and end user issues by utilising phone, email and customer portal ticketing options to reach out to the service desk and technical help.

We offer a channel focused, truly unique, flexible and comprehensive service desk solution.  We support all software and hardware issues, updates and system management whilst incorporating our core hardware maintenance support alongside software and management services.

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Technical helpdesk support

Key benefits of helpdesk support:

  • 24x7x365 technical support
  • Fast and reliable resolution and response times
  • Flexible contracts and market leading SLAs
  • Optimise communication and transparency
  • Track incident status, activities and progress
  • Automatic notifications and status updates via email and/or SMS
  • Remote monitoring and management (RMM)
  • UK 24×7 Network Operations Centre (NOC)
  • Industry leading customer satisfaction and service delivery statistics
  • Both contractual and token based support available
  • Customer service excellence

Making SUPPORT Happen

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Managed Services

A service delivery partner offering a true end-to-end technology life-cycle of services, solutions and support which are deliverable, configurable and manageable.

Remote Monitoring

Proactive monitoring of your customer’s network including servers, workstations and any device with an IP address – let us take the stress away by identifying issues as soon as they arise.

Hardware Maintenance

We provide total hardware maintenance services to maximise your customer’s business-critical systems.  We strive to deliver cost-effective break-fix services that meet and exceed your customer’s IT goals.

Service Delivery Statistics

Service delivery is at the heart of what we do. Take a look at our KPIs and discover why you should partner with us to enhance your business performance and achieve your objectives...
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Helpdesk Support Enquiry

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