Technical Helpdesk Support
Our industry leading service desk solutions run 24/7 and can be tailored around your customer’s specific requirements. This can range from a simple monitoring and management solution, token based support, right through to a complete outsourced service desk or even on premise helpdesk engineers.
Our UK based service desk is the heart of our MSP partner solution which allows us to assist or completely outsource the day-to-day operations of your customer’s business. This can be used to support both core infrastructure and end user issues by utilising phone, email and customer portal ticketing options to reach out to the service desk and technical help.
We offer a channel focused, truly unique, flexible and comprehensive service desk solution. We support all software and hardware issues, updates and system management whilst incorporating our core hardware maintenance support alongside software and management services.Contact Us
Key benefits of helpdesk support:
- 24x7x365 technical support
- Fast and reliable resolution and response times
- Flexible contracts and market leading SLAs
- Optimise communication and transparency
- Track incident status, activities and progress
- Automatic notifications and status updates via email and/or SMS
- Remote monitoring and management (RMM)
- UK 24×7 Network Operations Centre (NOC)
- Industry leading customer satisfaction and service delivery statistics
- Both contractual and token based support available
- Customer service excellence