Capability Matrix
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Proactive Monitoring

We can proactively monitor your customer’s IT environment remotely.  We will take care of any issues as soon as they arise and deal with them from start to finish, enabling your customer to utilise their time more efficiently.

How does it work?

Our monitoring software allows us to deploy agents seamlessly onto your customer’s network, including servers, workstations and any device with an IP address.  This allows us to see information regarding performance, errors and even identify service improvements.   Therefore, effectively managing your customer’s IT endpoints and identifying issues remotely, consistently and immediately.  Download our extended ‘Proactive Monitoring System‘ information handout.

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Proactive Monitoring Helpdesk
Magnifying Glass Monitoring

Benefits of Remote Monitoring:

  • Risk mitigation and enhanced risk management
  • Reduces operational costs
  • Increases flexibility and tailored to your customer’s business needs
  • Improves efficiency and quick implementation of new projects
  • Allows your customer to focus on their core business not their IT
  • One point of contact for all your customer’s IT requirements
  • Access to experience, depth of knowledge and resilience
  • Ensures business protection, compliance and security updates
  • Full audit of workstations and servers
  • White label offering – we will act as an extension to your business
What are the five key elements of proactive monitoring?

1. Visibility

We will discover your customer’s assets and systems with our automate agent deployment tool and offer full asset inventory management.  This means we can deliver value added services with associated cost benefits direct to your customer.

∗  Visibility of assets and devices
∗  Full asset inventory management
∗  Agent-less remote management

2. Management

We will control your customer’s systems with the power to remotely solve issues and support multiple machines simultaneously.   This will enable us to react fast with remote control without interrupting them.

∗  Desktop & Server Management
∗  Manage infrastructure
∗  Support remote users

3. Patching

We offer automated best-practice patch management that protects your customer’s systems from growing security threats.  This means we can secure your customer’s systems with essential patching which will save them time and be more cost efficient.

∗  Automated audits and best-practice patching
∗  Third-party application updates
∗  Immediate system protection and security compliance
∗  Stay current and up to date

4. Automation

We can deliver next-level service direct to your customer and enhance efficiency by automating desktop and server management, network devices and more, from simple tasks to complex processes through automation.

∗  Streamline IT operations with maximum productivity
∗  Manage multiple devices
∗  Perform proactive maintenance
∗  Self-service options for customers

5. Monitoring

24/7/365 remote monitoring of your customer’s environments will enable us to proactively solve problems before they start, offering comprehensive monitoring and reporting capabilities that improve response times.

This means that we will be able to find and fix your customer’s IT issues before they even have chance to report them.  We will be aware of a failed disk or a server running at low capacity before they do, and we will have a part and/or engineer dispatched, armed with the knowledge of the problem and their infrastructure.

∗  Proactive monitoring and support 24/7/365
∗  Automated fixes and problem solving
∗  Reporting capabilities
∗  Improved response times
∗  Prevent issues becoming larger problems

Do you want to learn more about our remote and proactive monitoring offering?
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REMOTE MONITORING

Find out about Remote Monitoring and Management (RMM) and how it can benefit your customer’s business in managing their IT infrastructure through an MSP like us.

Managed
Services

A service delivery partner offering a true end-to-end technology life-cycle of services, solutions and support which are deliverable, configurable and manageable.

Helpdesk
Support

We provide an industry leading technical helpdesk service ensuring fast resolution of your customer’s IT support problems whilst optimising communication and transparency 24/7/365.

Do you need a proactive monitoring partner?

Proactive Monitoring Enquiry

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