Capability Matrix
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Managed Services

Our channel focused managed services enable you to extend your portfolio of services to your customers through a trusted, white labelled channel partnership.  We aim to provide a world class IT service to enhance and compliment your business objectives.  As a service deliverable partner, we offer a true end-to-end technology life-cycle of services, solutions and support.

Our solutions are DELIVERABLE and range from simple desktop support right through to IT infrastructure design, implementation and management.  Our engineering team provide specialist capabilities across multi-vendors such as Dell, HPE, IBM, Oracle/Sun, NetApp and Lenovo.

Our flexible, bespoke services are CONFIGURABLE and include software and hardware support, system and network monitoring, asset management services, disaster recovery solutions, on-call assistance, on-site activities, backup security and an excellent technical helpdesk support service.  We offer a full end-to-end lifecycle of services that are tailored to the needs of your customers and configured to their requirements.

We can enhance your customer’s IT team and infrastructure by offering flexible options that are MANAGEABLE to ensure that they make the most of their available budgets and to achieve their desired goals.  Whether your customers want to invest at the outset or spread the cost over the life of the service, our offerings are both cost effective and manageable.

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Improve Efficiency with ICC's lifecycle of IT solutions

Benefits of Aligning Your Services with an MSP:

  • Reduce operating costs typically by up to 30%
  • Deliver strict SLA’s to your core services
  • 24/7/365 remote network and server monitoring
  • UK based 24/7/365 technical helpdesk support
  • Increase your customer’s business efficiency and return on investment
  • Access to a wider skills resource pool with a network of qualified engineers and technical specialists
  • Enhanced flexibility – only pay for expertise when you need it
  • Disaster recovery planning
  • UK wide distribution centres with over 350,000 parts ready to configure and ship globally
  • Global coverage
  • Managed Service Provider UK (MSP UK)
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Cloud Services

Optimise your customer’s costs, manage their risk and increase agility: we can help you find the best solution to suit your customer’s business model with dedicated hosting and within a cost-effective budget.

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Remote Monitoring

Proactive monitoring of your customer’s network including servers, workstations and any device with an IP address – let ICC take the stress away by identifying issues as soon as they arise.

 

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Tech Support

Industry leading technical helpdesk support ensuring fast resolution of your customer’s IT issues and problems whilst optimising communication and transparency 24/7/365.

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Cyber Security

Ensure your customers remain secure, compliant and resilient with the ability to react appropriately and effectively to cyber security threats with faster recovery times in the event of a breach.

Software
Services

We provide OpenVMS, Tru64 UNIX, HP-UX, Linux and Windows platform support – we are the perfect one-stop-shop for all your customer’s new and legacy software requirements.

Infrastructure Services

With our IT infrastructure experience and expertise, we can help your customers achieve their goals for their entire IT environment and solve their most complex business challenges.

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IT Asset Disposal Services

Trade in and upgrade, secure data wiping, hard drive shredding and an environmentally friendly green credit offering: we’ve got your customer’s IT asset disposal needs covered.

Support

System Design & Deployment

Our technical team can help your customers to evaluate, design, configure, deploy and support their IT infrastructure from the ground up to ensure business efficiency.

Vendor Partners

Service Delivery Statistics

Service delivery is at the heart of what we do. Take a look at our KPIs and discover why you should partner with us to enhance your business performance and achieve your objectives...
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