Capability Matrix
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Hardware Maintenance Support

We provide total hardware maintenance services through the channel, to support your customer’s business-critical systems, maximise return on investment and prioritise equipment uptime.   By engaging in a partnership with us, you will have access to a wealth of industry leading technical experience and knowledge, across multi-vendor accreditations.

We maintain and repair storage, server and network equipment from a wide range of OEMs including HP, Dell, IBM, Lenovo, VMWare and NetApp.  We strive to deliver cost-effective, partner focused, break fix services that meet and exceed your customer’s IT goals.

Our expert technical support will enable your customers to extend the life of their data centre hardware beyond OEM end of service life dates – how can your customer’s IT be end of life when their business relies on it?  We can ensure the life of your customer’s technology is sustained through extended warranty support and maintenance services.

Our break fix maintenance service offers industry leading multi-vendor experience and accreditations to provide legacy HP Integrity, HP Alphaserver and Intel Itanium support, as well as supporting systems – more information can be found on our Software Support page.

Capability Matrix
Hardware Maintenance Support

Key Benefits of Hardware Maintenance Support:

  • Experience and technical accreditations of leading tier one vendors
  • White label service as an extension to your team
  • Independent UK Technical Support & Helpdesk 24/7/365
  • 24/7/365 proactive remote monitoring solution giving peace of mind
  • Manufacturer accredited & security cleared (SC) engineers
  • Full multi-platform support including legacy systems
  • Substantial cost savings against OEM support
  • SLAs to suit your customer’s needs with guaranteed break/fix times
  • On-site & off-site maintenance support
  • Value added partnerships: Platinum Pro Support (PPS) Offering
  • UK wide distribution centres with over 350,000 multi-vendor parts ready to configure and ship globally
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Vendor Break Fix Maintenance Support

Third Party Maintenance Support

Providing true end-to-end, white label IT solutions with strategic stock locations and a dedicated partner support contact number.
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Service Level Agreements

Flexible SLAs to suit your customer from two hour fix (subject to location) to next business day – get the level of service your customers desire to fulfil their objectives.

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Helpdesk
Support

UK based 24x7x365 technical helpdesk support – tailored to your customer’s requirements from token based support, right through to a complete outsourced service desk.

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Qualified
Engineers

Network of fully qualified engineers and technical specialists across a wide range of vendor accreditations, to enable additional skill capabilities available to you.

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Global
Support

Offering a truly global and dynamic reach delivering industry leading IT services across the world with qualified engineers available in Europe, North America, South America and Australia.

View our full multi-vendor capability matrix of support on industry leading vendors and technologies.
Capability Matrix

EOSL
Support Library

Let your customers be prepared and plan in advance of EOSL dates by securing support to extend the life of their hardware and mitigate risk – customers can sign up to EOSL updates direct to their inbox.

SUPPORT
CONTRACTS

Find out more about our partner support contracts that are managed by experienced engineers and empowered by our industry leading helpdesk service and extensive inventory distribution centres.

Break/Fix
Services

Read more about our Break/Fix services that provide support for any hardware issues, our professional
team will ensure your customers get a rapid replacement or fix for any hardware failure.

Network & Server
Monitoring

Learn more about our proactive monitoring system, a 24×7 remote network and server monitoring solution, let us monitor your customer’s IT infrastructure so they can focus on their core business.

Service Delivery Statistics

Service delivery is at the heart of what we do. Take a look at our KPIs and discover why you should partner with us to enhance your business performance and achieve your objectives...
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Do your customers need IT hardware maintenance support?

Hardware Maintenance Support Enquiry

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Third Party Maintenance Services
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