Capability Matrix
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Performance

We will work with you in partnership
to ensure that we maximise your customer’s revenue and margin opportunities.

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Multi-Vendor

We provide a comprehensive and integrated range of multi-vendor services, enabling you to meet your customer needs.

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White Label

Our white label services are
available to you if you would prefer
to use ICC support and services as your own brand.

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Value Added

We are confident that when you compare us to any other channel partner you will see that we are delivering real value to our partners.

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Support

We offer a full range of support agreements across most IT enterprise estates from legacy systems and leading edge technologies.

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Relationship

We have the passion to deliver strong and supportive relationships as a priority to you, our partner, and to your customers .

 

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Security Cleared

We can provide engineers who are Security Check (SC) cleared as required by your customers to meet their security standards.

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Trust

We aspire to our five core values of TRUST which we believe allows us to engage with you in a meaningful and dynamic manner.

Our Partner Values

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ICC’s long history, experience and expertise ensures that the partner as well as their customer’s requirements and expectations are exceeded to ensure business continuity.

To ensure partner confidence, before any contract commences, a business take on (BTO) is performed to capture the needs of a partner’s customer, so we can quickly become an integral part of the IT operation. This may include operational functions, procedural requirements, risk assessment and a full site audit.

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Partner Focus

You and your customers represent
the future of our business, which is why we offer Platinum Pro Support (PPS) to our partners.

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Service Excellence

Our published service delivery statistics demonstrate transparency as well as effective support, solutions
and customer satisfaction.

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Accreditations

We show commitment to best practices, continuous improvement and customer satisfaction through
our international accreditations.

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Recommendations

We would like to share with you some of our partner feedback and how the value they experienced can be applied to your business.

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Flexible

We have a flexible approach offering a broad range of bespoke service options to suit customer needs and reflect competitive market conditions.

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Commercial Focus

We offer you dedicated account management to focus on your commercial needs and to help achieve your business aims and goals.

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Professional

We are committed to providing a reliable, honest, ethical, transparent and quality service to you and your customers.

Long Term Outlook

Long Term Outlook

Our partner relationships are long-term to maximise a true value added offering, aligned with technology change, now and in the future.

Nationwide Coverage

We have extensive cover across the UK and overseas for business continuity.  This allows us to effectively manage differing service level needs.  All engineers and parts are strategically located across the heart of the UK within easy reach of the major motorway network.   This is backed by a sophisticated logistics operation and real time tracking achieving a 99.58% first time fix rate.

Locations:  We constantly review resources and locations to meet the evolving requirements of existing and new customers to ensure we deliver best of breed services.

Onsite Spares:  We also provide onsite spares along with obsolescence reporting for frequent failing items and critical elements.  This ensures SLAs exceed a higher level as engineers can diagnose any issues remotely or onsite quickly but need spares availability to often resolve the issue.

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