Capability Matrix
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Value Added Partnerships

We strive to add real value to our channel partnerships by providing a unique TPM offering.  As a mature channel focused partner, we feel that the prime objective in service delivery and alignment with our partners is to deliver real value that can be added to any proposition rather than it just being a price point focused sale.  This in turn we believe is good for all involved and to ultimately realise real value for our partners’ customers.

Above and Beyond Price Focus

We do understand that price plays a large factor in any tender process, and with that we feel our price point is fair, and our turnaround of RFQ is industry leading.

However, at ICC we differentiate from other Channel service providers by adding real value for our partners that goes above and beyond the usual service offered.  We firmly believe investing in our service offering is key to differentiating us from our peers, and by offering a true value-added proposition we believe this sets us apart.

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Data Centre Trade & Upgrade Deal
ICC Warehouse

Channel Partner Focus

With our dedicated account management, our commitment to ISO 9001, ISO 14001, ISO 20000 and ISO 27001 certifications, and our Multi-Vendor accreditations, we are confident that when you compare us to any other channel partner you will see that we are delivering real value to our partners.   Enabling you to resell IT Services to ultimately win more business, drive revenue and retain customers.

We welcome the opportunity to discuss any of the above in more detail and for you to come and visit us at our offices to see for yourself that we take our service delivery seriously.

Compare us to your current Partner and see where we add true value to our partnerships…

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Value Added Services

Some of our unique offerings over and above our traditional SLA Support Contracts and professional services are as follows which are automatically added as part of service when you Partner with The ICC Group.  These benefits are included as standard for new business from 1st February 2020.

‘Platinum Pro Support’ (PPS) Offering

Our PPS service delivers the following over and above any traditional “break fix” support contract that applies a simple uplift attached to any SLA that you require for a unique upsell to add real value to any estate (subject to a minimum contract spend of £2000) for your clients. Ensuring your partners are retained and your sales team are incentivised to go the extra mile.

Extra Services Available

Additional services that are available to channel partners.

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