Capability Matrix
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Capability Matrix

Capability
Matrix

View ICC’s extensive capability matrix of global support from a wide range of leading tier 1 vendors and technologies that we can supply, support and repair.

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The ICC Group Brochure

Read our online brochure to learn more about our services and solutions and why you should enter into a trusting partnership with The ICC Group.

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Value Added Partnerships

Adding real value to our channel partnerships by providing a unique TPM offering that goes above and beyond price focus and the usual service offering.

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Global
Support

Delivering top class IT services, we have qualified engineers in Europe, North America, South America and Australia, offering a truly global and dynamic reach.

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Helpdesk
Support

Industry leading helpdesk service ensuring fast resolution of IT support problems whilst optimising communication and transparency 24/7/365.

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Remote
Monitoring

Let our team of experts proactively monitor your customer’s IT environment to avoid system downtime and prevent failures, issues will be taken care of immediately.

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Support
Contracts

Managed by experienced engineers and empowered by our industry leading helpdesk service and
extensive inventory distribution centres.

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Break/Fix
Services

Providing support for any multi-vendor hardware issues, our professional team will ensure your customers get a rapid fix or replacement for their hardware failure.

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ITAD
Management

Find out more about our safe, secure and mobile asset destruction and disposal certified services which are both cost effective and GDPR compliant.

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Tech as a Service (TaaS)

A simple solution, as a monthly subscription service, that provides all hardware, software and IT services, tailored to your customer’s requirements.

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M365 Support
Scope

We are ready to support your customers so that they can fully utilise the Microsoft suite of products with access to our 24×7 support desk: download our support scope.

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Configuration & Migration

Our build solutions and migration services, allow ICC to build your customer’s systems, configured to order, to add directly to their existing infrastructure.

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Managed Services

This information sheet highlights the key benefits of enhancing your customer’s IT support through an MSP such as ICC.

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Professional Services

An overview of our professional services offerings that are designed to help your customers realise the full potential of their technology systems.

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Project Management

Discover more about our project consultancy expertise to complement your customer’s in-house IT team and get the best return for their investment.

Enhance your technology services offering with ICC

Channel Partner Enquiry

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